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Presenters


Rod McLane
Solutions Marketing Director
Genesys


Ian Jacobs
Customer Experience Evangelist
Genesys


There were $59.4 billion in damages from natural disasters in the U.S. in 2011.1

Business continuity is not optional, the Cloud ensures your services continue through interruptions like IT system crashes, natural disasters, power failures, network carrier service disruptions, lack of available critical applications, and more. With millions of dollars in revenue and customer satisfaction rates at stake, your contact center must be a key part of disaster recovery plan and business continuity strategy. In return, you’ll deliver on your brand promise.

Learn how to keep your business up and running and your customers confident and loyal.

A survey of over 250 IT managers conducted by Frost & Sullivan in 2012 revealed that only 31 percent of those managers agreed that their organizations are prepared to handle outages and disasters.

WATCH IT NOW and start:

  • Leveraging proven cloud technology
  • Lessening your infrastructure burden through an established partner
  • Securing service perception and protect your brand

1Annual Disaster Statistical Review 2011: The Numbers and Trends, Centre for Research on the Epidemiology of Disasters, July 2012


ON DEMAND BEST PRACTICES WEBINAR:
Crashes, Disasters, Failures, Disruption—Business Continuity in the Cloud