G-Summit

G-Summit Middle East 2015

15 - 16 April 2015

Register before April 1 2015 to be in the Prize Draw to win tickets to G-Force Miami 2015

Genesys brings hundreds of customer service experts, visionaries and thought leaders together to share the latest in best practices and innovation at G-Summit Mıddle East, the industry’s premier customer experience event.

This year’s event theme ‘The Ultimate Customer Journey’ will showcase how Genesys innovations greatly simplify the deployment of customer experience technologies from the contact centre to the back office, while bringing expertise, insights and new perspectives on how to manage the customer experience. Additionally, the event will feature conversations, presentations and networking with the leading authorities in the customer experience field from a variety of industries and geographies.

G-Summit Middle East will be held in Dubai on 15-16 April 2015 (at the Armani Hotel). The event is aimed at Genesys customers, prospects and partners from countries across Middle East. 

Thought Leaders and Industry Experts

At G-Summit Middle East, Genesys and our partners bring together thought leaders, industry experts, and participants across your region for an amazing learning and networking experience. The Keynote will be delivered by Merijn te Booij, Executive Vice President of product and solution strategy at Genesys, followed by exclusive speakers from Genesys. Hear from our valued customers Department of Transport (AbuDhabi) and Mobily (Saudi Arabia) who will share their CX journeys on mainstage.

Why You Should Attend

G-Summit attendees will learn about the opportunities and benefits of moving to a single, integrated customer experience platform.  At G-Summit, we also unlock how organizations of all sizes can more effectively unify all customer touch points, channels, and interactions while optimizing the productivity and satisfaction of agents and employees.

Register Today

As a CX expert and market leader, you won’t want to miss the chance to network with other Genesys customers, partners, Genesys senior executives and solutions experts to gather, exchange, inform, and develop new strategies and tactics to support improving your Customer Experience. Please register for G-Summit Middle East filling the form on the right hand side. Looking forward to see you there.


, thank you for registering to attend G-Summit Middle East 2015 on 15 - 16 April 2015. We very much look forward to seeing you on the day. You will receive an official confirmation email with all the details of the day, including venue, agenda, speakers etc. To view the latest information about the event please visit this website. If you have any questions in the meantime please don’t hesitate to contact us.

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Day 1 15 April Wednesday
11:00-12:45 Registration  
12:45-14:00 Lunch  
  Session Speakers
14:00-14:15 Welcome to the Journey Mohamed Afifi - Regional Director, Middle East
14:15-15:00 Digital Transformation, the CX imperative Merijn Te Booij - EVP, Product & Solution Strategy
15:00-15:20 Keynote Customer: Delivering the ultimate CX experience

Karen Bell-Wright - Senior Vice President, Retail and Contact Centres, Emirates Airline

Mark Turner - Senior Vice President, EMEA

15:20-15:40 The Ultimate Customer Journey: Part 1 Nick Wingrove - Solutions & Enterprise Architects Director, EMEA
15:40-16:10 Coffee Break  
16:10-16:25 Microsoft Keynote
Ihsan Anabtawi - Regional Lead, Microsoft Office Division
16:25-16:45 The Ultimate Customer Journey: Part 2 Nick Wingrove - Solutions & Enterprise Architects Director, EMEA
16:45-17:00 IBM Keynote: Creating Experiences that Customers Love Sherif Elshahed, Contact Center Optimization Leader, IBM Global Business Services
17:00-17:20 The Ultimate Customer Journey: Part 3 Nick Wingrove - Solutions & Enterprise Architects Director, EMEA
17:20-17:35 Sestek Case Study: Speech Enhancements That Make a Difference Özge Tekalp - Director, TEB-BNP Paribas / Head of TEB Contact Center
17:35-17:50 Meet the Team Genesys Middle East Team
17:50-18:30 Wrap up of Day & Award Ceremony Mohamed Afifi - Regional Director, Middle East
18:30-19:30 Networking & Coctail
19:30-22:30 Dinner  

   
Day 2 16 April Thursday
  Session Speakers
09:00-09:30 Breakfast  
09:30-10:15 Genesys Solution Roadmap: Today into Tomorrow and Beyond Merijn Te Booij - EVP, Product & Solution Strategy, Genesys Corporation
10:15-10:30 Starting your Customer Experience Journey Neville Perry - Country Manager, Genesys
10:30-10:55 Digital Transformation is a Journey, not a Destination Richard McCrossan - Strategic Business Director - Digital Channels, EMEA
10:55-11:25 Coffee Break  
11:25-11:50 Driving Results with Interaction Analysis Paul Beyer - Global Vice President, Interaction Analysis
11:50-12:05 SpeechStorm Keynote: The Personalization Principle – Customer, Context, Capacity and Control Oliver Lennon - CEO, SpeechStorm
12:05-12:30 Work-item orchestration to increase the Customer eXperience Martin Vagner - Sr. Principal Business Consultant, EMEA
12:30-12:40 Recap Neville Perry - Country Manager, Genesys
12:40-13:20 Panel: Leading companies from the region share their CX journeys

Mohamed Afifi - Regional Director, Middle East

Masood Khan - Head of Contact Center, Rakbank

Samer Abdallah - Head of Call Center, Dubai Islamic Bank

Ashraf Helal - Commercial Operations Director, Vodafone Egypt

Omar Mohammed Al Kaabi - Director of Call Center, Department of Transport

13:20-14:30 Lunch & Networking  
14:30-14:40 Experiences of Our Customers & Partners
Mohamed Afifi - Regional Director, Middle East
14:40-14:55

CSquare Case Study: The Innovation Journey

Imran Soomro - CIO, JS Bank

14:55-15:10 NCR Case Study: Al Hilal Bank
Ihab Ali Al Zarieni - VP/Head of Service Center, Al Hilal Bank
15:10-15:25 IST Keynote: Omnichannel Strategy for Generation Y
Norman Liu - Marketing Director, IST Networks
15:25-15:40 BTC Keynote: Moving from traditional systems to open platforms
Abdul Azeez Thankayathil - System Integration Manager, BTC Networks
15:40-16:10 Coffee Break  
16:10-16:40 Q&A

Merijn Te Booij, EVP, Product & Solution Strategy

Mark Turner - Senior Vice President, EMEA

16:40-17:00 Prize Drawing  
17:00-17:20 Wrap up and Close Mohamed Afifi - Regional Director, Middle East

Touch on the day to expand or collapse

Armani Hotel Dubai, Burj Khalifa, Sheik Mohammed Bin Rashid Blvd No 1, Downtown Dubai


http://dubai.armanihotels.com/  
P.O. Box 888333
Tel: + 971 4 888 3888
Fax: +971 4 888 3777
Email: dubai@armanihotels.com
To book online at Armani with special rates click here (Valid until 27th March EOD).
Exclusive complimentary valet parking 

Email (for reservations): reservations.dubai@armanihotels.com

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  Genesys Speakers

Merijn te Booij

Executive Vice President,
Product and Solution Strategy

Mark Turner

Senior Vice President,
Europe, Middle East & Africa

 

Karen Bell-Wright

Senior Vice President,
Retail and Contact Centres,
Emirates Airlines

Martin Veselka

Vice President of ECEMEA


 

Mohamed Afifi

Managing Director, Middle East

Özge Tekalp

Director, TEB-BNP Paribas / Head of
TEB Contact Center

 

Masood Khan

Head of Contact Center, Rakbank

Samer Abdallah

(Head of Call Center,
Dubai Islamic Bank

 

Ashraf Helal

Commercial Operations Director,
Vodafone Egypt

Imran Soomro

CIO, JS Bank

 

Ihab Zarieni

Contact Centre Manager,
Al Hilal Bank

Nick Wingrove

Solutions & Enterprise
Architects Director, EMEA

 

Paul Beyer

Global Vice President, Analytics

Musa Hanhan

Experience Design & Insights
Director

 

Richard McCrossan

VP Digital Channels, EMEA

Martin Vagner

Sr. Principal Business
Consultant, EMEA

 

Neville Perry

Country Manager GCC

Tareq Kayyali

Country Sales Manager,
Saudi Arabia

 

Jaspal Badesha

Business Solutions Manager ME

Mohammed Eisa

Presales Manager ME

 

Ihsan Anabtawi

Regional Lead, Microsoft

Sherif Elshahed

Contact Center Optimization Leader,
IBM Global Business Services

 

Oliver Lennon

CEO, SpeechStorm

Norman Liu

Marketing Director, IST Networks

 

Abdul Azeez Thankayathil

System Integration Manager,
BTC Networks

Atalay Aktaş

Marketing Manager,
Middle East & Turkey

 

Event contact:

Atalay Aktaş
M: +90 533 689 5994
E: atalay.aktas@genesys.com




       

 

 

 

 
 
 

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