Making Contact Centers an Attractive Work Option in the “Gig” Economy

Trends 2016: The Future of Customer Service

Agent turnover is a big challenge in the contact center world. With the growth of the Millennial agent population and the “gig” economy, the problem is only increasing, because companies like Uber, Lyft and TaskRabbit are siphoning away employees and potential employees who want flexible work hours. It’s hard to compete with a “work when you want to” job description and contact centers are feeling the pressure. The good news is that hard does not mean impossible! The right technology can make the difference.

Learn how you can use technology to help level the recruitment and retention playing field and maintain a productive workforce, all while empowering not only your agents, but also your supervisors and your workforce administrators.

Register for this month’s Genesys Partner Webinar with WorkFlex Solutions, the industry leader in Intelligent Intraday Automation®.

Register for the WorkFlex On-Demand Webinar.