Are you delivering a consistent customer experience across the end to end customer journey? Are your customers more loyal, more profitable and more willing to recommend your brand to others? 

Register now to view this on demand videocast.  Gartner Research Vice President Drew Kraus, Genesys President & CEO Paul Segre, and Emirates Senior Vice President of Retail and Contact Centers Karen Bell-Wright discuss: 

  • The importance of delivering a consistent and seamless experience across end to end customer journey.

  • Opportunities and benefits of moving to a single, integrated customer experience platform, and how it can effectively bring your company’s touchpoints, channels and interactions together, while optimizing the productivity and satisfaction of your agents and employees.

  • A real-world example of how Emirates Airline is effectively managing its rapid business growth and customer channel expansion by leveraging a single, virtualized and global customer experience platform.

Watch Videocast Now


On Demand Videocast
Connecting the End-to-End Customer Journey with a Single, Integrated Customer Experience Platform
Featuring Analyst Firm Gartner and Emirates Airline


  Drew Kraus
  Research Vice President

Paul Segre
Paul Segre
President & CEO,

Karen Bell-Wright
Senior Vice President of
Retail and Contact Center,
Emirates Airline

* Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.







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